Paper
Wednesday, July 21, 2004
9:30 AM - 10:00 AM
Wednesday, July 21, 2004
2:30 PM - 3:00 PM
This presentation is part of : Posters
Understanding the Culture of the Workplace: An In-Depth Exploration of a Special Care Nursery Unit
Valerie Jean Wilson, RN, RSCN, BEd, St, MN, School of Nursing, Monash University, Frankston, Victoria, Australia and Brendan McCormack, DPhil, BScN, Dept of Nursing Research & Practice Development, Royal Hospital Trust & University of Ulster, Belfast, Northern Ireland, United Kingdom.
Learning Objective #1: Understand the relationship between context and culture in workplace and identify key strategies for evaluating workplace culture
Learning Objective #2: Develop a clearer understanding of the influence of values and beliefs on workplace culture and subsequently on the delivery of patient care

Aim: To present the findings of the first phase of a research study focusing on the implementation and evaluation of emancipatory practice development strategies in a Special Care Nursery (SCN). The aim of this phase of the study was to uncover the context (in particular the culture) of the SCN in order to inform the researcher about what development strategies to use including the evaluation of processes and outcomes.

Method: An emancipatory practice development framework with an integrated evaluation approach based on Realistic Evaluation was used in this study. Realistic Evaluation evaluates the relationships between Context (setting), Mechanism (process characteristics) and Outcome (arising from the context-mechanism configuration). The aim was to undertake an in-depth analysis of the culture as the starting point for the study. Data collection methods included survey, participant observation and interview. Cognitive mapping, constant comparative method and coding were used to analyse the data.

Results: Teamwork, Learning in Practice, Inevitability of Change and Family Centred Care were the four key categories identified. Collectively these formed a central category of Core Values and Beliefs. A number of themes were identified from the data in each category that reflect tensions that exist between differing values and beliefs within the culture of the unit.

Conclusions: Understanding values and beliefs is an important part of understanding the culture of a workplace culture. Whilst survey methods are capable of outlining espoused characteristics of a workplace, observation of staff interactions and perceptions provides an understanding of culture as a living entity manifested through interpersonal relationships. Attempts at changing workplace cultures should start from the clarification of values held among staff in that culture.

Implications: Nurses need to understand workplace culture if they are to significantly influence sustained cultural change.

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Sigma Theta Tau International
July 21, 2004