Design: This presentation shares the narrative descriptions from 10 experienced palliative/hospice care nurses working in the Midwest. The data represents the qualitative component of a multiple method study guided by the COMFORT Communication Model (Wittenberg-Lyles, Goldsmith, Ferrell, & Ragan, 2013). The specific aim of the interviews was to determine the key communication strategies employed by certified and non-certified palliative and hospice nurses when engaging patients and families in advanced end-of-life decision-making. Based on our literature review, we entered the interview process with the awareness that communication strategies described could include aspects of spiritual care. The principal investigators conducted individual, face-to-face interviews, lasting 45-60 minutes. Each interview started with the same lead-in questions, was audio-recorded, and was transcribed verbatim. The lead-in questions for each interview included: 1) Tell us about a time where you helped a patient and family with advanced care planning decision-making. If possible, describe the timeframe and the decisions within which you assisted the patient and/or family, 2) Describe your specific communication strategies when talking with patients and/or families about end-of-life planning, and 3) Tell us your communication approach when working with patients and families in advanced end-of-life decision-making.
Analysis: Prior to narrative data analysis, three graduate nursing students were added to the research team. Narrative data was analyzed using Braun and Clarke’s (2006) method of thematic analysis. An inductive analysis approach was used, with each researcher independently coding, reading, and rereading the transcripts. Collaboratively, the research team met several times reviewing and analyzing the detected themes. Discrepancies at each level of coding were discussed among the team until consensus was achieved.
Findings: Following Braun and Clarke’s (2006) thematic analysis process, sentience was identified as the overarching theme. Subthemes of sentience include: 1) Willingness to Go There, 2) Being in “A” Moment, and 3) Sagacious Insight. The nurses revealed how they willingly enter into their patients’ personal space by assessing their spiritual needs, preferences, pain, and distress. Unique to these nurses is the ability to be innately sentient regarding their patient’s spiritual state as well as their own. Sentience is an unspoken awareness that extends beyond perceptions and cognitive decisions; it is an innate awareness comprising authentic care, presence, and the ability to be completely selfless.
Discussion: Communicating and providing end-of-life spiritual care for patients and families requires the capacity to act and engage in reflective practice. Spiritual care capacity arises from within each of us and occurs when the essence of our being interacts with the essence of another being (Baird, 2016). All practicing nurses should be comfortable and prepared to provide spiritual care for their patients. Innovative strategies are needed in nursing curriculum and must include purposeful engagement of pre-/post-licensure nurses with patients and families in spiritual assessment and care. This engagement, with focused debriefing is imperative, assisting students and practicing nurses in developing a spiritual care skillset, where they authentically and sensitively respond to spiritual concerns.
Conclusion: The narrative data from these experienced palliative and hospice care nurses provides essential understanding and tangible approaches for communicating and delivering spiritual care in the end-of-life setting. Based on this knowledge, current educational strategies can be improved so that all pre-/post-licensure nurses can provide this integral piece of holistic health (Tiew et al., 2013).
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