Self Efficacy Help Nurses and Patients Gain More Satisfaction

Monday, 31 October 2011: 3:15 PM

Siobhan D. Kobal, BS
Heart Center, Saint Vincent Health Center, Erie, PA
Rebekah J. Nottingham, BSN, RNC
Labor and Delivery, Saint Vincent Health Center, Erie, PA

Learning Objective 1: gain a deeper understanding of the concept of Self efficacy

Learning Objective 2: conceptualize how improving nurses self efficacy can improving nurses job satisfaction and patient satisfaction

Job satisfaction is a sense of fulfillment and pride felt by nurses who enjoy their work and do it well.  Job dissatisfaction has been an ongoing issue in nursing for decades.  The purpose of this study was to describe the correlation between an individual’s level of self- efficacy and degree of job satisfaction and patient satisfaction, while investigating additional contributing factors to job satisfaction.  Barbara Resnick’s middle range theory of self-efficacy served as the conceptual framework.  The study was a mixed, non-experimental, descriptive, correlational design.  The general self-efficacy scale (GSE) measured self-efficacy and the Practice Environment Scale of the Nursing Work Index (PES-NWI) was used to measure nurses’ job satisfaction.  A convenience sampling of fourteen registered nurses, as well as Press Ganey® patient satisfaction scores from the unit of study had been obtained.  The goal of this research study was to investigate the healthy characteristics of this unit in order to provide other units with a model to follow. No significant relationship was found between general self-efficacy and job satisfaction. Although a positive relationship could not be established, it was inferred from the GSE scores, the PES-NWI scores, Press Ganey patient satisfaction results, combined with positive responses from the open-ended question