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This presentation is part of : Accepted Posters

A Study of Patient Satisfaction in Psychiatric Unit in Taiwan

Mei-bih Chen, RN, MSN, Nursing Department, Taipei Veterans General Hospital, Taipei, Taiwan and Sing-ling Tsai, RN, PhD, Nursing Department, Taipei Veteran General Hospital, Taipei, Taiwan, Taiwan.

This study measures satisfaction in psychiatric in-patients and its relationships with patient characteristics. Samples were selected from three inpatient psychiatric wards before discharged. Satisfaction was assessed by the Patient Satisfaction Questionnaire (PSQ) . Total were three hundred and thirty-five. The results found 86% of patients were satisfied. Higher satisfaction with psychiatric nurses than psychiatrists were found in this study. Females, jobless patients and those detained were more dissatisfied too. There was found 93.2% patients like to admit next time. There remain problems with satisfaction scales. Qualitative approaches to examine patients?experiences in hospital and the causes of dissatisfaction are recommended.

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