Sunday, November 2, 2003: 1:45 PM-3:00 PM | |||
Invited Session: Building Collaborative Partnerships as a Way to Overcome Conflict | |||
| Learning Objective #1: Discuss advantages and disadvantages of the contexts in which disputes are resolved | |||
| Learning Objective #2: Identify at least three specific actions that can increase collaboration among disputing parties | |||
| In times of conflict (like everyday in most health care settings) our tendency is to respond as we have always responded. When our actions have little effect on the dispute, or on the effect of the dispute on us, the most common response is to try harder. Unfortunately, the outcome of “trying harder” tends to be the same as when we first responded and we experience anger, frustration and/or develop feelings of helplessness and hopelessness. Alternative dispute resolution (ADR) processes such as negotiation and mediation have the potential to actually change our relationship with these feelings, and to effect real change in levels of conflict and the character of disputes. This seminar focuses on understanding the dynamics of ADR and how they can be useful in daily practice. | |||
| Organizer: | Jeanne A. Clement, EdD, APRN-BC, FAAN | ||
37th Biennial Convention - Clinical Sessions
Sigma Theta Tau International