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Learning Objective 1: The learner will be able to name at least three factors that contribute to turnover intentions among nurses in community and tertiary hospitals.
Learning Objective 2: The learner will be able to understand three nursing implications for nurses and nurse leaders in creating a culture of civility in their organizations.
This study was designed to explore the relationships between perceived workplace incivility, stress and burnout on turnover intentions, turnover rates and perceived level of psychological empowerment among critical care and medical surgical nurses in community and tertiary hospitals through the lens of complexity science. Nurses’ turnover and empowerment have become a workplace priority in healthcare. A non- experimental study was done using a 72 item survey. Findings demonstrated significant relationships (P<0.05, 2-tailed) between workplace incivility, burnout versus turnover intentions. Gender versus workplace incivility and burnout versus RN education, also had statistically significant relationships. Organizational, leadership and individuals are stakeholders in empowering and retaining nurses. Creating targeted retention strategies and policies that will be sensitive to the needs and interest of nurses at high risk for leaving their organizations is imperative.
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