Educating Nurses About Workplace Incivility and Bullying by Creating an Online Module

Saturday, 23 February 2019

Anastasia Y. Rose, MEd, MSN/MHA, RN, CCRN-K
Nursing Professional Services, VA Portland Health Care System (VAPORHCS), Portland, OR, USA
Sherrill L. Hooke, MEd, RN, CGRN, CCCTM
Utilization Management, VA Portland Health Care System, Portland, OR, USA

Background of the Problem: Workplace violence, incivility and bullying in nursing is widespread and a serious issue. It affects not only those targeted, but also patients and healthcare organizations. Bullying can lead to decreased nursing satisfaction, increased nursing turnover, decreased productivity, legal expenses, negative health effects, and many other harmful outcomes (Oregon Nurses Association, n.d.). Nurses do not always recognize the bullying behavior patterns or know what to do about them, and novice nurses are particularly vulnerable to such abuse. Organizations play a large role in creating a cultural climate in which workplace violence is the either the norm or not tolerated.

Strategies: Nurses have an opportunity to increase their knowledge of workplace incivility, violence, and bullying and to develop individual and organizational strategies to create healthy work environments. To prevent and mitigate workplace violence, incivility and bullying, nurses need to implement best practice strategies based on evidence (American Nurses Association, 2015). Adopting such practices promotes the safety, health, and wellness of registered nurses and ensures optimal outcomes across the health care continuum. Strategies such as developing workplace bullying policies, self-awareness and reflection, adopting civility practices, coaching and mentoring, and developing healthy interprofessional relationships can be used to promote healing and build individual and community resilience (McDermid, Peters, Daly, & Jackson, 2016, Lim & Bernstein, 2014). To educate nurses in Oregon about workplace incivility and bullying, the Oregon Action Coalition (OAC) Education Work Group, a collaborative group of nurse leaders from a variety of academic and practice organizations, developed a free online learning module for nurses to participate in lifelong learning while earning continuing education (CE) credit. The CE activity is one component of a larger initiative by the Robert Wood Johnson Foundation to build a Culture of Health (Plough & Chandra, 2015). This module will be available to nurses through OCEAN (Oregon Continuing Education Activities for Nurses) online continuing education platform which provides CE opportunities to Oregon Nurses Association (ONA) members and nurses across the region (Oregon Nurses Association, n.d).

Outcomes: The goal of this project is to educate at least 200 Oregon nurses about concepts of workplace violence, incivility, and bullying. The outcomes of the CE activity will be shared in the presentation.

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