Paper: Negative Workplace Behaviors Encountered by Unlicensed Assistive Personnel, Newly Licensed Registered Nurses, and Experienced Registered Nurses (19th International Nursing Research Congress Focusing on Evidence-Based Practice)

Tuesday, 8 July 2008: 3:35 PM

Cheryl Novak Lindy, PhD , Nursing & Patient Education, St. Luke's Episcopal Hospital, Houston, TX

Florence Schaefer, MS , Nursing & Patient Education, St. Luke's Episcopal Hospital, Houston, TX

Learning Objective 1: Cite current research regarding negative workplace behaviors

Learning Objective 2: Discuss implications to minimize the impact of negative workplace behaviors on nursing practice

Negative workplace behavior has been researched under many different descriptors such as aggression, harassment, horizontal violence, and bullying. Research on this topic has been conducted in many countries worldwide with few being nursing specific. A recent study reported that 37% of American workers reported being bullied at work (Namie, 2007, September).

SIGNIFICANCE: Research now shows that negative workplace behavior has led to decreased job satisfaction which has been distressing enough for some to consider leaving nursing. Direct costs experienced by organizations related to bullying are increased turnover, decreased quality of work, increased absenteeism. Some indirect costs are decreased employee commitment and loss of productivity. It is estimated that the cost for each victim of bullying can range from $30,000-$100,000 (Simons, 2006).

The purpose of this study was to identify the incidence of workplace bullying experienced by unlicensed assistive personnel, newly licensed staff nurses, and experienced staff nurses.

SAMPLE: The sample consisted of three groups, representing unlicensed staff, newly licensed registered nurses, and experienced staff nurses. Follow-up interviews were conducted with individuals representing each group.

METHODOLOGY: A study combining both qualitative and quantitative research methodology was designed to explore the effects of negative workplace behaviors.

Quantitative data were collected using a survey titled Negative Workplace Behavior – Revised. The qualitative data were collected through interviews utilizing investigator developed questions to gain insight into the phenomena of negative workplace behaviors.

DATA ANALYSIS: Descriptive statistics, factor analysis, and ANOVA were used to identify frequency, the underlying dimensions of negative workplace behaviors, and the differences between groups. Transcripts of the interviews were reviewed for patterns and themes.

RESULTS: The co-investigators will present findings focusing on the prevalence of negative workplace behaviors and strategies to minimize the impact.

See more of: Understanding Challenges in the Modern Workplace
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