Learning Objective 1: Evaluate women's satisfaction from hospitalization with the customary support model used today in comparison with new “accompany nurse” model
Learning Objective 2: Evaluate the quality of counseling during hospitalization in HRPU
Goals: Assessment of patient satisfaction with the customary support model used today in comparison with new “accompany nurse” model.
Methods: Participants were recruited from women's hospitalized for one week or longer. The questionnaire, specially constructed, included items regarding the demographic characteristics, satisfaction with the counseling as well as satisfaction from the attitudes expressed by the care-giving staff.
Results: 55 women participated in the research; 54.5% had been assigned an accompany nurse whereas 45.5% were not. A significantly higher level of satisfaction with admission procedures and care-giving staff attitudes was indicated by the women assigned an accompany nurse. With respect to questions or difficulties, a higher rate of patients turned to the accompany nurse as opposed to the head nurse or the physician.
Conclusions: The contact with an "accompany nurse", which created an opportunity to establish a personal relationship immediately upon admission, provided the women with a sense of security, sympathy and support that contributed to her satisfaction from nursing care. The findings imply that use of the “accompany nurse” model should be extended to more patients and units. In addition, the training process for nurses qualified to participate in the program should be extended.
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