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Factors Affecting the Service Attitude of Male Nurses in Taiwan: A Structural Equation Model

Wednesday, 14 July 2010: 11:00 AM

Jiunn-Horng Lou, MHS, RN
Department of Nursing, Jen-Teh Junior College of Medicine, Nursing, and Management, Miaoli, Taiwan

Learning Objective 1: The learner will be able to understand the importance of job adjustment in relation to the service attitudes of male nurses.

Learning Objective 2: The learner will be able to understnad the relationships between self-esteem, job adjustment, and service attitude in male nurses.

Purpose: The shortage and mobility of nurses is a critical problem worldwide. Compared to female nurses, the number of male nurses is increasing, but it is still at a low proportion in the nursing population. Therefore, the increase of number of male nurses and the improvement of nursing service quality are becoming important recently. The purpose of this study was to test a model with factors affecting service attitude in male nurses in Taiwan. We proposed a structural equation model where the relationships between self-esteem, job adjustment, and service attitude were explored. Under the assumptions that male nurses’ self-esteem and job adjustment positively influence their service attitude, the model was validated by structural equation model.

Methods: 284 male nurses were selected with convenience sampling by a cross-sectional survey design. Structural equation modelling was used to analyse the data.

Results: The results revealed that the postulated model fits the data from this study well. Self-esteem did not significantly predict service attitude. Job adjustment significantly predicts service attitude. Furthermore, our findings show that job adjustment has a positive and direct effect on the service attitude of male nurses. Male nurses who perceived higher job adjustment had a better service attitude.

Conclusion: In this study, we demonstrated the importance of job adjustment in relation to the service attitudes of male nurses. The current study provides support for the idea that job adjustment is directly linked to service attitude. However, self-esteem was not directly linked to the service attitudes of male nurses. Our results suggest that nurse managers must increase male nurses’ job adjustments to improve their service attitudes.

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