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Thursday, 15 July 2010
Learning Objective 1: The learner will be able to understand a 7-element patient satisfaction scale concerning dialysis therapy.
Learning Objective 2: The learner will be able to understand a 7-element patient satisfaction.
Purpose: The evaluation of patient satisfaction is no longer a voluntary assessment of the quality of medical services, but is becoming an activity demanded by society of medical professionals. To obtain information useful for improving overall satisfaction and adherence, we developed a patient satisfaction scale concerning dialysis therapy consisting of 7 satisfaction-based elements, which are humanity, technical competence, provision of information, physical environment, access, medical cost, and overall satisfaction.
Methods: 1) Semi-structured interviews concerning satisfaction with dialysis therapy were performed with 11dialysis patients, their contents were analyzed by employing a qualitative descriptive procedure, elements of satisfaction were extracted, and a provisional scale based on the results was prepared. 2) The scale was applied to 45 dialysis patients.
Results: 1) By the qualitative descliptivementhod,7satissfaction-based elements concerning dialysis therapy were extracted, and a provisional scale consisting of 105 items was prepared. 2) The valid answers were obtained form 33 patients, with mean age of 62.67years and a mean history of dialysis of 8.1years.Cronbach’s alpha was0.985. Factor analysis was performed to examine the construct validity, and a 47-item questionnaire was prepared. Conclusion: We developed a patient satisfaction scale concerning dialysis therapy consisting of 7 satisfaction-based elements, which are humanity, technical competence, provision of information, physical environment, access, medical cost, and overall satisfaction.
Methods: 1) Semi-structured interviews concerning satisfaction with dialysis therapy were performed with 11dialysis patients, their contents were analyzed by employing a qualitative descriptive procedure, elements of satisfaction were extracted, and a provisional scale based on the results was prepared. 2) The scale was applied to 45 dialysis patients.
Results: 1) By the qualitative descliptivementhod,7satissfaction-based elements concerning dialysis therapy were extracted, and a provisional scale consisting of 105 items was prepared. 2) The valid answers were obtained form 33 patients, with mean age of 62.67years and a mean history of dialysis of 8.1years.Cronbach’s alpha was0.985. Factor analysis was performed to examine the construct validity, and a 47-item questionnaire was prepared. Conclusion: We developed a patient satisfaction scale concerning dialysis therapy consisting of 7 satisfaction-based elements, which are humanity, technical competence, provision of information, physical environment, access, medical cost, and overall satisfaction.