Thursday, 2 August 2012: 1:35 PM
Tsui-Hua Hsu, PhD
Department of Nursing, Chang Gung University of Science and Technology, Chia-Yi, Taiwan
Mei-Yu Pan, MSc
School of Nursing, Chang Gung University of Science and Technology, Chiayi, Taiwan
Mei-Yen Chen, RN, PhD
Graduate Institute of Nursing, Graduate Institute of Nursing, Chang Gung University of Science and Technology, Chiayi County, Taiwan
Min-Li Chen, PhD
School of Nursing, Chang Gung University of Science and Technology, Chiayi County, Taiwan
Shwu-Ru Liou, PhD, RN
Department of Nursing, Chang Gung University of Science and Technology, Chiayi, Taiwan
Learning Objective 1: The leaner will be able to understand the implication of a community tele-service project.
Learning Objective 2: The learner will be able to think about the new oppertunities for nursing practice.
Purpose: Chronic diseases can cause many subsequent problems and also cause great burden of medical expenditure for countries including Taiwan. Relevant illnesses following the chronic diseases have generated tremendous medical and social costs for individual families and even the whole society. For those who living in rural areas, may not be able to gain access the traditional disease-oriented institutionally-based healthcare delivery system. Innovative healthcare delivery strategies are needed to address the health care needs of this population. A community-based Telephone-based Caring and Consultation Services (TCCS) for chronic diseases management beneficiaries is discussed.
Methods: A descriptive method was used to introduce the TCCS, which is a telephone health line nursing service that was implemented in 2010 and 2011 in Southern Taiwan.
Results: Since the inception of the TCCS, 829 phone services delivered health education to 425 adults citizen with chronic condition such as hypertension, Diabetes, or hypercholesterol. 73.96% participants were satisfied with the phone service and 70.83% were willing to tell their friends about this service.
Conclusion: This is the first telephone-based service which provided and managed by community health nurses that developed and implemented a caring and consultation services for adults with chronic diseases. A new opportunity is launched for community health nursing in Taiwan.
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