Learning Objective 1: Identify the aspects of the practice environment that challenge the telehelath nurse
Learning Objective 2: Identify one strategy to increase telehealth nurse retention
Retention is key to mission success in any healthcare organization. This is true in the hospital and Telehealth alike (World Health Organization, 2010). The purpose of this project was to describe and evaluate the level of satisfaction among nurses working in a call center in Puerto Rico using the Index of Work Satisfaction instrument (Stamps, 1997) and focus groups; then to employ rapid cycle performance improvement activities based on these data; and finally to evaluate the effectiveness of the Performance Improvement strategy.
Once IRB approval was obtained, nurses were invited to participate. Data were collected, entered, analyzed and shared with both staff and leadership. A strategy to improve on a single measure of satisfaction was selected and implemented. Then the IWS was repeated and data analyzed using t-test to evaluate if the strategy was effective.
All data will be collected in April and the effectiveness of the intervention will be evaluated in time for presentation at the research congress in Brisbane.
See more of: Evidence-Based Practice Sessions: Oral Paper & Posters