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Learning Objective 1: The learner will be able to identify educators experience of aggression in the workplace.
Learning Objective 2: The learner will be able to reflect on the guidelines described for educators to manage aggression and facilitate their mental health.
Methods: Qualitative phenomenological interviews, observation and fieldnotes were utilised to collect data from purposefully sampled educators. Data were analysed by means of open coding and re-contexualised within the literature. Measures to ensure trustworthiness were applied through implementation of the strategies of credibility, transferability, dependability and confirmability. Ethical principles were applied throughout the research process namely autonomy, non-maleficience, benificience and justice.
Results: Educators experience aggression on a personal level as expressed in negative emotions. Educators also experience aggression interpersonally as expressed in: experiencing learners being physically aggressive towards each other in class, disrespectful behaviour from learners and educators. Guidelines were described to manage aggression and facilitate mental health. Intrapersonal guidelines focused on facilitating awareness and value clarification by educators. Interpersonal guidelines focused on facilitating constructive communication, constructive conflict management and resilence of educators.
Conclusion: Experienced aggression by educators demonstrate challenges to educators' mental health. Guidelines can be utilised to facilitate educators' awareness, respect, constructive communication and conflict management.
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