Emergency Patients' Care Needs, Need Satisfaction, and Perceived Care Quality: Does Triage Make a Difference?

Monday, 22 July 2013

Meng-Ting Huang, RN, BS
Department of nursing, Kaohsiung Medical University Hospital(KMUH), Kaohsiung City, Taiwan
Yao-Mei Chen, PhD, RN
Department of Nursing/ College of Nursing, Kaohsiung Municipal HsiaoKang Hospital (KMHK)/ Kaohsiung Medical University, Kaohsiung, Taiwan

Learning Objective 1: Discussed about discrepancy and correlates between different emergency triage patients.

Learning Objective 2: Different emergency triage patients in their care needs, satisfaction to care needs, and perceived quality of care.


Limited research study has focused on the discrepancy between different triage patients. Therefore, this study intends to explore the differences between "urgent" and "non-urgent" patients in terms of their care needs, need satisfaction, and perceived care quality.


Using descriptive correlational study design, the study will survey 750 patients from the emergency rooms in two hospitals. Adult patients who have clear consciousness, are able to communicate with the researchers, and have no mental disorders and usage of alcohol or any illegal drugs are recruited as study sample. The structured questionnaires include the basic demographics, CCFNI-ED (care needs and need satisfaction), and PRHQ (perceived care quality). The analytical strategies include descriptive analyses and multiple regression analysis


The study is currently under investigation and is expected to be completed in three months. By then, for the two different triage groups, we will find the differences on their care needs, the discrepancy between care needs and need satisfaction, and further, whether such discrepancy can be related to their perceived quality of care. The triage system was created based on a cogent distribution of medical resources. Yet, we don't know if triage patients have different perceptions on their care needs and the need satisfaction.


The results will be expected to provide with suggestions to the emergency medical personnel when confronting patients with different triage. It is also anticipated that the study results may provide evidence when developing policies or programs related to triage in the emergency departments. The researchers will be able to report the complete results in the near future and in the conference.