Verbal Communication Between Women with Breast Cancer and Nursing Staff: Patient's Vision

Monday, 22 July 2013

Cristiana Almeida Reboušas, PhD, RN
Nursing Department, Universidade Federal do Cearß, Fortaleza, Brazil
Rafaela Siqueira Campos Uch˘a, RN
School of Nursing at Federal University of Alagoas., Federal University of Alagoas., Maceiˇ, Brazil
Ingrid Martins Leite L˙cio, PhD
College of Nursing., Federal University at Alagoas, Maceiˇ, Brazil

Learning Objective 1: Understand verbal communication between the nursing staff and the patient, from the perspective of women with breast cancer.

Learning Objective 2: Identify the importance of verbal communication to promote the health of women with breast cancer.

Purpose: This study aimed to understand verbal communication between the nursing staff and the patient, from the perspective of women with breast cancer.

Methods: A descriptive, exploratory and qualitative study, held at the University Hospital Professor Alberto Antunes in Maceió, Brazil, with twelve women with breast cancer. Data collected carried out from May to June 2012, and data ananlysis was based on Bardin.

Results: We identified the existence of barriers, because some of the interviewees were unable to say what guidelines would have been received from the nursing team. Furthermore, when asked about the understanding of the vocabulary used by the nursing staff had some voice intonation inconsistent with the affirmative response obtained in speeches. Other interviewees alluded to the importance of psychological support received from nursing as being the most relevant guidance. This fact was demonstrated before the data emerging in our literature review, where patients have the most important attribute of quality care for the interpersonal aspect of the relationship between this and the professional who provides the care. 

Conclusion: It is necessary to nursing improve the autonomous areas and clarify terms to the patients through effective verbal communication, giving visibility and autonomy in their work.