This study was conducted to determine the mediating effect of work frustration on the relationship between professional commitment and intent-to-leave.
A cross-sectional study with a questionnaire survey was performed. The participants in this study were hospital nurses in Taiwan. Three questionnaires covering work frustration, professional commitment and intent-to-leave were used as measuring tools. Data were verified by SEM with AMOS.
There was a significant direct and inverse correlation between professional commitment and intent-to-leave as well as a significant and indirect effect of professional commitment on intent to leave through work frustration (p < .05).
Work frustration may cause turnover among nurses and reduce the quality of nursing care. Managers should thus strive to enhance interpersonal relationships in the workplace, schedule adequate numbers of staff and provide sufficient equipment and supplies to engender a safe and positive work environment and to improve the retention of nurses.