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Methods: The participants were 203 full-time employees at Long-term Care Insurance for elderly in National Health Insurance Corporation in Korea. Data were collected via mail from the 24 branch offices of Long-term Care National Health Insurance Corporation which were randomly selected among the total of 226 centers of National Health Insurance Corporation. A survey was conducted by using structured questionnaire from November 16 to 29, 2013. Stamm’s professional quality of life (ProQOL) and Communication Skills Test tool were included in questionnaire. SPSS WIN 20.0 was used to conduct the descriptive statistics, t-test, ANOVA, correlation analysis, and multiple regression.
Results: The results showed that burnout was associated with communication skills, compassion satisfaction, compassion fatigue, education, perceived health, favor of client’s family, support of colleagues, and intention to seperation. The cases with low communication skills, low compassion satisfaction, high compassion fatigue, low education status, low perceived health, low favor of client’s family, low support of colleagues, and high intention to seperation showed significantly high burden.
Conclusion: The result of this study is expected to contribute to developing Long-term Care Insurance for the elderly into a high quality tasked with Long-term Care Insurance for elderly and eventually promote health promotion of elderly. The findings suggest that further studies examine ways to develop proper intervention to decrease burnout for staff of long term care insurance for the elderly in National Health Insurance Corporation.