Friday, 26 July 2019: 11:00 AM-11:45 AM
Summary
Expressing gratitude is important for patients and families. Results of research examining what it means to patients and families to say thank you for the care received will be shared. Three themes emerged which can be operationalized to leverage greater engagement between patients and families with their healthcare organizations.
Expressing gratitude is important for patients and families. Results of research examining what it means to patients and families to say thank you for the care received will be shared. Three themes emerged which can be operationalized to leverage greater engagement between patients and families with their healthcare organizations.
Organizers: Cynthia D. Sweeney, DNP, RN, CNOR, NEA-BC, The DAISY Foundation, Annapolis, MD, USA and Susan M. Grant, DNP, RN, FAAN, Beaumont Health, Beaumont Health, Southfield, MI, USA
Moderator: Anna Dermenchyan, MSN, RN, CCRN-K, Department of Medicine, UCLA Health, Los Angeles, CA, USA
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