| Learning Objective #1: Describe the Thomas-Kilmann two-dimensional framework (Assertiveness/Cooperativeness) and five predominant modes to conflict management | |||
| Learning Objective #2: Clarify the concept Desire for Control and its relation to managers' conflict mode choices, according to the study results |
Hendel Tova, RN PhD, Nursing Department, Tel-Aviv University, Israel. Fish Miri, RN MA, Rabin Medical Center, Petach Tikva, Israel.
Objectives: Measure head nurses` general Desire for Control. Identify head nurses` conflict management modes. Examine relationship between Desire for Control and conflict management modes.
Design: Cross-sectional study
Sample/setting: The study was performed in 2002 in 5 general hospitals. Sample consisted of 60 head nurses from medical/surgical and ICU wards.
Variables: Desire for Control(DC) Conflict Management (CM) Modes: Competing, Collaborating, Compromising, Avoiding, Accommodating.
Method Three-part questionnaire was used, consisting of: The Thomas-Kilmann Conflict Mode Instrument (1974). The Desirability of Control scale (Burger, 1992). Demographic characteristics.
Main findings Compromising was found to be the frequent mode chosen in CM
A significant bivariate positive relationship was found between DC and the choice of the Competing mode in CM(p=.007). A borderline positive relationship was found between professional education and DC (p=. 062). Tenure in profession and Tenure in position were found to be significantly influencing the choice of Collaborating mode in CM (p=. 004, p=. 008, respectively).
Main Conclusions A mode, which is considered a form of a lose-lose approach, was found the most frequent mode in use.
Head nurses with high DC tend to choose a win-lose approach to CM. A high DC is not considered an advantage in effective CM.
Implications Preparation in CM should start early in professional socialization process. Skill and comfort in using a variety of conflict –handling modes, is essential. DC is tied to achievement motivation and behaviors.
Learner Objectives:
The learner will be able to describe the Thomas & Kilmann two dimensional framework . The learner will be able to clarify the concept "Desire for Control" and its relation to managers` conflict mode choices.
Back to The Nurse Manager
Back to 15th International Nursing Research Congress
Sigma Theta Tau International
July 22-24, 2004