|Learning Objective #1: Identify pertinent aspects of the study and outcome nursing measures of cultural competence, as compared in the interventional and control groups|
|Learning Objective #2: Understand the impact of cultural competence on patient care and organizational culture|
Objective/Design/Setting: A multi-phased quasi experimental (1) Increases staff desire toward competence in culturally sensitive care 2) Provide a framework for culturally competent patient care (3) Provide education specific to selected cultures Description of the intervention; education to enhance culture of care: In alignment with the National Center for Cultural Competence (NCCC): Cultural competence requires organizations and their personnel to: value diversity, conduct self-assessment, manage the dynamics of difference, acquire and institutionalize cultural knowledge, and adapt to the cultural contexts of individuals and communities served. Setting: Two medical units were identified as test units for the educational intervention. two additional medical units served as a control units.
Outcome Measures: A behavioral staff assessment and reassessment Patient satisfaction surveys: compared pre and post educational implementation. Results/Conclusions: 1.Patient satisfaction surveys were compared by unit for the period of time identified. Survey scores increased by 15% on both units. Significant Improvement sustained on one test unit and not other. 2.Staff assessment and reassessment also displayed significant improvement. Statistical relevance will be discussed of both outcome measures.