| Learning Objective #1: To understand what are the excitement and frustration level of nurses about their work. | |||
| Learning Objective #2: To realized what factors will motivate nursing employees toward their job higher performance and self-fulfillment. |
Background: The high turnover rate of nurses in hospitals is a pressing issue for the nursing profession. Some of the research on positive and negative feelings about work experience has used the Work Excitement Model, which includes excitement and frustration. Positive work experience will motivate employees toward higher performance and self-fulfillment. Objective: The purpose of this study was to explore both the positive and negative work experiences of nurses be measuring the levels of work excitement and frustration in a large teaching hospital in southern Taiwan. Methods: A convenience sample of 1743 registered nurses was obtained from a large teaching hospital in Taiwan. The Work Excitement and Frustration Questionnaire (WEFQ) developed by Drs. Erbin-Roesemann & Simms was adopted and translated as the instrument for this study. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, and stepwise regression. Results: The results showed significant differences in levels of work excitement and frustration among nurses by age, marriage status, monthly family income, work history/background, long-term day shift work or not, current position, and unit preference. Four factors explained 54.9% of the variance in work excitement: on-the-job education and training, satisfaction with childcare arrangement, revised first-priority department, and total family monthly income, which explained 8.5%, 13.3%, 15.5% and 17.4% respectively. Conclusions: The satisfactory working conditions and environment will enhance nurses work excitements and decrease work frustrations also reduce the turnover rate of nurses. Therefore, this study examined nurses working emotions, explored its various aspects and predictors across eastern cultures, and investigated its possible associations with overall levels of work satisfaction. The results obtained from this study of the factors influencing work excitement and frustration can be used to formulate interventions for improving the working conditions of nurses and quality of care in the hospital setting.