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Sunday, November 4, 2007

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This presentation is part of : Leading Change in Healthcare
Transforming Hospital Culture through a Relationship Ethos
Susan Moscato, RN, EdD and Joanne Rains Warner, DNS, RN. School of Nursing, University of Portland, Portland, OR, USA
Learning Objective #1: describe ethical-decision making in the context of relationships and obligations.
Learning Objective #2: explore relationship ethos as a change framework for health care culture.

  Nurses are the front-line knowledge workers in today’s complex health care organizations. As medical science and technology expand care options, ethical questions become more complex.  Nurses need a richer understanding of ethical decision-making than just doing the ‘right’ or ‘moral’ thing. How can they be equipped with tools to advocate, care, and teach within the maze of ethical complexity? How can institutions provide the resources and create the environment so that strong ethical decision-making occurs at the point of care?

Ethics described in terms of relationships in an organization can be a useful perspective for nurses.  This understanding of ethics as relationships has language roots in the Greek word ethos that means a “stable or barn”. Ethics, therefore, is the framework within which people live and work together, and identifies obligations that flow from these relationships.


This in-depth case study describes and interprets lessons learned from a mission and ethics-driven culture transformation in a large community medical center. Nursing leadership using the relationship ethos perspective empowered nurses and created a healthy environment for the provision of professional care. Ethics discussion and discernment are now part of the fabric of the organizational culture.  Features of the organization include the strong mission-driven culture that served as the foundation for the ethics framework, the infrastructure including ethics core curriculum, Ethical Decision Making Model specific to the institution, ethics consult teams, Center of Excellence for Health Care Ethics, policies and procedures and administrative discernment built on a mission–ethics synergistic partnership and a collective understanding of ethics as framework of relationships, expectations and obligations.  


This case study is an exemplar of nurses leading change and transforming the interdisciplinary context for excellent care delivery.