ICT As A Social Support Mechanism For Family Caregivers Of People With Chronic Illness: A Case Study

Saturday, 16 November 2013

Lorena Chaparro Diaz, BSN, PhD1
Beatriz Sanchez Herrera, RN, MSN2
Lucy Barrera Ortiz, RN, MSN2
Gloria Mabel Carrillo Gonzalez, RN, MSN2
(1)School of Nursing, National University of Colombia, BogotŠ, Colombia
(2)School of Nursing, Universidad Nacional de Colombia, BogotŠ, Colombia

Learning Objective 1: The learner will be able to know a nursing strategy to use ICTís (Blogs) with family caregivers.

Learning Objective 2: The learner will be able to have the most important topics to relieve the care burden with ICTís

Introduction: Social support encouraged by nurses as a strategy for family caregivers (FCs) is a phenomenon that, despite being old, currently faces the challenge of promoting care through online social networks. Objective: To describe and analyzing the use of information and communication technology (ICT) as a social support mechanism for FCs of individuals with chronic illnesses. Design: The method was a descriptive exploratory study with a qualitative approach performed in Bogota in 2010. The case study included 20 FCs of individuals with chronic illnesses and that used a blog. According to Rodger´s theoretical model “Diffusion of innovations,” the categories were classified as follows: 1. Blog design allowing interactions by chat, forum, and email consultation; 2. Strategy implementation for 4 months with a caregiver support service for 16 hours a day, for which information was obtained through field diaries and a final interview; 3. Analysis of the information to describe the perceptions of the caregivers regarding the social support obtained through the use of the blog. Results: Describe the way in which they perceived their technological abilities and their ability to use the blog.  The main categories found were care, interaction, experience, and technology. Discussion: The results were compared with those from social support reports addressing e-learning for health and theoretical perspectives on online social support.