Nurse-Led Initiatives for Quality Improvement: Facilitating Healthcare Decision Making in the Intellectual / Developmental Disability Community

Monday, 18 November 2013

Kathryn Artnak, PhD, RN, MA, CNS
Quality Resources Department, Shannon Medical Center, San Angelo, TX
Mimi H. Baugh, MSN, RN
1. Department of Nursing & Rehabilitation Sciences, 1. Angelo State University, Department of Nursing & Rehabilitation Sciences; 2. Shannon Medical Center, San Angelo, TX

Learning Objective 1: Describe how nursing leadership can mobilize interdisciplinary professionals to build community capacity and facilitate system-wide change through quality improvement practices that address healthcare disparities.

Learning Objective 2: Define the rights of persons with intellectual / developmental disabilities to self-determination and informed consent in healthcare decision-making, demonstrating quality improvement as a justice enterprise.

This quality improvement project aimed to develop an interdisciplinary process for facilitating communication preferences for medical treatment and healthcare decision-making in a population of individuals with intellectual and developmental disabilities living outside of an institutional setting. Although capable of living quite independently in group homes, these persons often lack a qualified surrogate to assist healthcare personnel with medical decisions when they are too sick or injured to communicate treatment preferences [D’Haene, et al, 2010]. In fact, some are ‘never capacitated’ to fully participate to the degree required to ensure informed consent. The lack of information to inform medical treatment decision-making for this population, particularly at the end of life, is a source of moral distress among healthcare professionals, especially nurses [Li & Ng, 2008].

Facilitated by nurses, representatives from service providers, acute care facilities, outpatient clinics, and directors and staff from group residential homes met to discuss responsibilities, obligations, and goals. Current processes were reviewed for obtaining family /next-of-kin information and for identifying legitimate decision making authority in accordance with legal statutes and codes. Revisions were made to existing documents and procedures with the goal of ensuring - to the best of our collective abilities - that this special population be afforded the opportunity to have their preferences for medical treatment respected, whether communicated directly by the individual or on their behalf by a legitimate surrogate or proxy.

Using research methodologies meeting institutional policies and compliance standards defined by the Health Information Portability and Accountability Act [HIPAA] a records review was conducted to evaluate intervention effectiveness. Results demonstrated the value of interdisciplinary collaboration for more effective and safer care, and for meeting the justice considerations inherent in the definition of quality to treat similarly situated patients the same [Donebedian, 1980].