Creating Space for an Open Dialogue on Generational Conflict Between New Nurses and Wisdom Workers

Civility and conflict in the workplace have implications for healthy work environments and the retention of nurses. Nurses, aged 55 and older, were invited to participate in a celebration of experienced nurses as seasoned Wisdom Workers (SWW) (Jeste et al., 2010). SWW identified generational differences among the current challenges they face in sharing their wisdom with new nurses (NNs). Similarly, NN residents identified generational differences as challenging and leading to conflict in the workplace. To explore ways in which SWWs and NNs could foster wisdom development, SWWs were invited to join a celebration honoring NNs’ completion of the residency program.

SWWs and NNs, meeting as separate cohorts, reflected on the most satisfying and challenging aspects of working with the other generation. NNs perceived SWWs as excellent clinical resources. NNs highlighted “parenting” qualities of the SWW including building their self-esteem, protecting them, offering support and demonstrating patience. From the SWW perspective, NN were valued for their enthusiasm and energy. NNs were seen as risk-takers, open to new ideas, viewing failure as a learning opportunity and being masters of technology. However, NNs perceived the SWWs’ resistance to change, including the use of new technology, as frustrating. NNs voiced concern that some of the seasoned nurses were “burned out”.  SWWs viewed the NNs preferred communication style of texting compared to face-to-face communication as a challenging difference. SWWs questioned the multi-tasking abilities of NNs and the generational differences in work-life balance priorities. Each generational cohort identified questions that needed to be answered to define the future of collaborative nursing practice. In small group work, SWWs and NNs together created personal definitions of nursing that they would take forward in their careers. Both generations appreciated the time spent together in open dialogue, an imperative for conflict competence and creating a culture of civility.