Description/Overview: In 2010 the American Nurses Association’s Conflict Engagement Program was implemented for informal nurse leaders in a Midwest community medical center. Incivility was identified as a major factor leading to destructive conflict. Examples of nurse-to-nurse incivility were shared along with unexpected examples of uncivil behaviors by nursing staff toward faculty and students, and nursing faculty and student incivility toward staff. Lessons learned from that program led to a multi-faceted approach to create and sustain a culture of civility in nursing education and practice. A previously established collaborative relationship with a local school of nursing allowed for the conduct of a research project to assess incivility in nursing education experienced by undergraduate students and faculty. Examples of incivility in nursing education were used in a modified Conflict Engagement Program for new nurse residents. The modified residency program included a four-hour workshop and one-hour monthly meetings. Monthly meetings were held to increase the new nurses’ awareness of incivility in the workplace, designate time for reflection and sharing of experiences with incivility, and support skill development to address incivility using constructive conflict engagement strategies. Nurse residents identified generational differences as contributing to conflict in both academia and practice. To foster perspective taking, which is a core strategy in constructive conflict engagement, an opportunity for open dialogue on generational conflict was created for the nurse residents and seasoned, nurse wisdom workers. The most satisfying and challenging aspects of working with the other generation were identified. Each generational cohort identified questions that would define the future of intradisciplinary, collaborative practice. Small intergenerational workgroups created personal definitions of nursing to guide their future practice. Segments of the intergenerational dialogue will be shared to open audience discussion of questions that need to be answered to create healing work environments for all generations of nurses.

Learner Objective #1: define incivility as experienced by nursing students, new nurse residents and nurse wisdom workers

Learner Objective #2: list three key venures for supporting a culture of civility to engage nursing students, nurse residents and nurse wisdom workers