Friday, 17 March 2017: 9:45 AM-11:45 AM
Summary: This interactive session describes several common conflicts that exist in health care and provides the participants with an opportunity to apply a variety of evidence-based models for framing conflicted conversations and to learn and practice specific ‘scripts’ to address conflict in a variety of situations.
Moderators: Sarah Abel, MSN, Emergency Services and Occupational Medicine, Witham Health Services, Brownsburg, IN
Organizers: Cynthia Clark, PhD, Strategic Nursing Advisor, ATI Nursing Education, Boise, ID, USA
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