Paper
Wednesday, 19 July 2006
This presentation is part of : Mental Health Initiatives for Adults
Assessment of Acutely Mentally Ill Patient Satisfaction of Care: Is There a Difference Between Ethnic Groups?
Robert Anders, DrPH, APRN, CS, CNAA1, Tom Olson, PhD, APRN, BC1, and Julie Bader, PhD2. (1) School of Nursing, University of Texas at El Paso, El Paso, TX, USA, (2) Statistical Consulting Laboratory, University of Texas at El Paso, El Paso, TX, Anguilla
Learning Objective #1: Describe differences in patient satisfactions scores for Caucasians, Pacific Islanders, and Asians hospitalized for an acute mental illness.
Learning Objective #2: Discuss at least two possible factors contributing to ethnic differences related to patient dissatisfaction with their inpatient mental health care.
The relationship between quality of care and patient satisfaction has been documented. The specific research aims related to this manuscript is to determine if differences exist between Caucasians, Asians, and Pacific Islanders who are hospitalized for an acute mental illness with regard to their perceived satisfaction with the care. The results of the overall study have been reported elsewhere. Methods: The sample was composed of 138 patients of which 34.7% were Caucasian, 31.2% Pacific Islanders, and 34.8% Asians. Within 24 hours of discharge patients completed the Perceptions of Care instrument. Finding: Caucasians were over represented in our sample in comparison to their percentage in the general population. These patients were significantly less satisfied (p= .038) with their care than the other ethnic groups. No single dependent variable was found to specifically indicate why they were less satisfied. This issue of race and ethnicity may have been a contributing factor given that Caucasians are a minority in Hawaii.

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