Poster Presentation
Wednesday, 19 July 2006
9:30 AM - 10:00 AM
Wednesday, 19 July 2006
2:30 PM - 3:00 PM
This presentation is part of : Poster Presentations I
Scheduled Telephone Follow Up to Improve Patient Outcomes: A Nurse-Designed EBP Project
Rona Levin, PhD, RN1, MaryJo Vetter, MS, RN, NPC2, and Paula Scharf, PhD, RN1. (1) Lienhard School of Nursing/Visiting Nurse Service of New York, Pace University, Pleasantville, NY, USA, (2) Education and Clinical Development, Visiting Nurse Service of New York, New York, NY, USA
Learning Objective #1: describe an evidenced-based protocol to implement a change in nursing practice.
Learning Objective #2: discuss the process of developing an evidence-based nursing protocol.
As part of a larger study to test the effectiveness of the ARCC model to mentor nurses in the clinical setting, nurse participants designed and implemented an EBP project, telephone intervention to improve patient outcomes of pain, hospitalization rates, emergent medical care, and correctly taking oral medications. All patients cognitively and physically capable of engaging in a telephone conversation were eligible for participation in the project. English, Spanish, Russian and Chinese speaking patients were included. Consent forms in all languages were developed. The project received IRB approval. Nurses in one region of the VNSNY Long Term Home Health Care Program (N = 47) are implementing the protocol. A maximum of 12 patients from each nurse’s caseload were randomly selected to receive the telephone intervention by their start of care or recertification date. The intervention consists of calling patients at specific time intervals between home visits. All nurses were educated about the protocol. Nurses use an interview guide to facilitate consistency of approach and phone call content. Based on the review of evidence, the average length of the phone call should be 10 minutes. Nurses are keeping using a monitoring form to record the dates of the home visits and telephone calls they make as well as the length of each telephone call. The intervention will be implemented for approximately 4 months (start date was 10/31/05) in order to include a 60 day recertification period for all patients in the telephone intervention group. At the completion of the pilot period for the telephone intervention protocol, investigators will contact a random sample of patients who received the intervention to assess their satisfaction with the telephone follow-up. Results will be available for presentation at the conference in July.

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See more of The 17th International Nursing Research Congress Focusing on Evidence-Based Practice (19-22 July 2006)