Linda L. O'Brien-Pallas, RN, PhD, FCAHS, Faculty of Nursing, University of Toronto, Toronto, ON, Canada and Gail Tomblin Murphy, RN, PhD, School of Nursing, Dalhousie University, Halifax, NS, Canada.
Improving the work environment for nurses is critical for
good quality of care for patients and retention of the nursing workforce. This
paper reports on a survey of 13, 620 nurses from each province and territory in
Canada. The
purpose of the research survey was to describe nurses' perspectives regarding
factors in their work environments that influence the nature and effectiveness
of their care. Other related issues such as education, career, health, safety,
lifestyle, and job characteristics were also explored. A variety of scales with
good psychometric properties were used in this survey. Data were analyzed using
Hierarchical Linear Modeling (HLM). Key findings indicate that a higher risk of
medical errors was positively associated with overtime hours, working more than
a 12 hour shift or greater than 40 hours per week. Strong nursing leadership
resulted in lower risk of medical error. The risk of poor quality of care and
failure to complete nursing interventions was more likely in long term care
settings and in settings with less nurse empowerment, fewer resources and when
the units were over census. Interventions were more likely to be completed in
the community sector and when nurses rated themselves as mentally healthy on
the SF 12. Nurses reported being less physically healthy when required to
complete involuntary overtime, and when there was job instability and violence
on the unit. Higher risk for poor mental health was associated with violence in
the workplace and more than 2 shift changes in a two week period. Nurses were
more likely to make a worker's compensation claim when they worked on units
that were under-resourced and when they worked overtime. The findings of this
study can be used by nurses and their managers to create interventions to improve
the work environment and related patient nurse and system outcomes.