Paper
Wednesday, July 11, 2007
Patient Safety Culture: Toward a New Understanding of Quality Worklife in Critical Care
Deborah Tregunno, PhD, RN, Faculty of Health, School of Nursing, York University, Toronto, ON, Canada
Ensuring that nurses and other health care professionals
practice in environments that enable the delivery of safe care is a challenge
for today's nurse leaders. This research explores the ways in which the
critical care practice environment contributes to, or prevents, the delivery of
safe patient care. This study is unique in that it explores the perceptions of
multiple direct care providers (e.g. nurses, physicians, other health
professionals) simultaneously, as a means of maximizing knowledge about critical
care teamwork and the role nurse leaders play in creating quality professional
practice environments that support the delivery of safe care. Focus groups data
(N=32) was collected from direct care providers (N=197) in 6 critical care
units in Ontario, between
September 2005 to March, 2006.
Qualitative methods are used to explore the meaning and human
interactions associated with patient safety and interprofessional
teamwork within the context of the critical care setting. Feedback indicates that critical care
providers are primarily concerned about threats related to standards of
practice, nursing and medical staff competencies, and poor communication and
teamwork. The results suggest that, while expert nurses play a critical role in
creating conditions of safety for patients, there is an uncomfortable tension
between threats that are linked to provider knowledge and experience and those
linked to workplace conditions. In the critical care culture of “controlled
threat”, providers have divergent understandings of the limits of safe
performance which influences their ability to consistently defend against
potential errors and accidents. Implications for improved patient safety
outcomes include the development of “new” nurse leaders and “new” ways of understanding
quality worklife in the critical care practice
environment.