Characteristics of and Analysis of the Factors Having an Influence on Emotional Intelligence of Nurses in Japan

Monday, July 11, 2011

Y. Koyano, PhD
School of Health Care and Nursing, Juntendo University, Urayasu-shi, Chiba, Japan

Learning Objective 1: The learner will be able to know characteristics of, and Analysis of the Factors having an Influence on, Emotional Intelligence of Nurses in Japan.

Learning Objective 2: The learner will be able to compare characteristics of Emotional Intelligence of Nurses in Japan and foreign nurses.

Purpose: In this study, we have focused our attention on the theory of Emotional Intelligence by Salovey and Mayer to determine the characteristics of emotional intelligence of nurses in Japan, and analyze associations between emotional intelligence and different ways of addressing stress, occupational positions, or years in clinical experience. 

Methods: Subjects for the survey were 350 nurses serving in three general hospitals. Emotional Intelligence Scale (EQS) and Stress Coping Inventory (SCI) were used as measurement scales. 

Results: The analysis population included 276 nurses. The total EQS scores of Japanese nurses were somewhat higher compared with those of females in the general population. From the subitems, “sharing positive emotion”, “personal consideration”, and “group consideration” scored higher, while “personal management” and “influence” scored lower.  The EQS scores of management-level nurses were significantly higher than those of staff-level nurses. Nurses with five years or more of clinical experience scored higher in the “situational” and “intrapersonal” categories. Among staff-level nurses, those with no clinical experience scored significantly higher in the “interpersonal” category compared with those in any clinical stage with two years or more of clinical experience. For the subitem of the “interpersonal” category, “empathy,” nurses with no experience scored the highest, those with four years of experience scored the lowest, and those with five years or more of experience scored gradually higher as their number of years of experience increased. The results of a multiple regression analysis demonstrated that the “problem-oriented way” of dealing with stress (b = 0.44), “role of management-level staff” (b = 0.15), and “ clinical experience” (b = 0.17) were adopted as influencing factors for Emotional Intelligence.

Conclusion: Results of this study show that Emotional Intelligence is the requirements for nurse managers and experts.