![[ Visit Client Website ]](images/banner.gif)
Friday, July 15, 2011: 8:50 AM
Learning Objective 1: Describe the perceptions of Stoney Health Center Staff about their job, management, organizational practices, and the relationship between employee communication and job satisfaction
Learning Objective 2: Appreciate values of trust, openness and participation in decision making as strong correlational dimensions of staff satisfaction with organizational practices and management
Purpose: Stoney Health Center (SHC) conducted an employee workplace satisfaction survey between October 15 and 22, 2010, to explore the relationship between communication and employee job satisfaction. Methods: A 69-item questionnaire was designed to measure communication dimensions of trust, openness and participation in decision making, in correlation with job satisfaction. Twenty-seven out of 39 respondents, comprising Physicians, Nurses, Allied Health, Support Services, and Community Services, completed and returned their questionnaires (69% response rate). Data analysis entailed Chronbach’s Alpha Scores, T-test with Chi Square, and Analysis of Variance (ANOVA). Results: Generally, respondents were moderately satisfied with their job, and with communication relationships with their supervisors. Communication dimensions of trust, openness and participation in decision making were most strongly correlated with job dimensions of supervision, training and development, treatment by colleagues and peers, and overall satisfaction – with an overall higher score on the trust dimension. Allied Health personnel were least satisfied overall, while medical personnel reported a higher level of satisfaction than their non-medical colleagues. Respondents were less satisfied with their pay and promotion opportunities. Conclusion: The overall higher score on the trust dimension may reflect employees’ perception that a strong level of confidence and trust exists in their relationship with their supervisors. The medical staff may have recognized “trust” as a vital motivational element of communication that promotes workplace staff satisfaction. The result further provides SHC management with a better understanding of employee job satisfaction from a communication perspective and its implications for First Nation employees, as well as an empirical basis for planning communication strategies to achieve desired organizational outcomes in the Stoney Nakoda First Nation.
See more of: Implications for Workplace Dissatisfaction
See more of: World Academy of Nursing Science: Oral Paper & Posters
See more of: World Academy of Nursing Science: Oral Paper & Posters