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Learning Objective 1: The learner will be able to evaluate the effects of the application of the Non-Violent Communication program(NVC program) for hospital nursing managers
Learning Objective 2: The learner will be able to confirm the result of NVC program for facilitative communication skills, empathic abilities and the self-efficacy of communication.
The experiment was conducted from January 11th to February 24th, in 2010, among the 45-nursing unit managers who worked at two university hospitals in Gyeonggi-Do, Korea. The 45 subjects were assigned into two groups(24 unit managers for the experimental group and 21 for the control group) by randomization.
Each members of the experimental group got the NVC program training, for 6 weeks(3 hours a day, one day a week). While, the control group unit managers were provided with printed materials which briefly explain on NVC skills only.
The structured questionnaires for the study for measurement of the subjects’ facilitative communication skills, empathic ability and self-efficacy on communication were sent by post. The perceived level of facilitative communication skills of the experimental group unit managers were measured by the staff nurses.
Data were analyzed using the SAS Ver. 9.1 program.
The study results were as follows;
1. The levels of facilitative communication were significantly increased(p=.004) in experimental group compare to control group after experiment, especially in the sub-criteria of 'empathic understanding'(p=.001) and 'Immediacy'(p=.026).
2. The level of facilitative communication levels were significantly higher in the unit managers than their staff nurses(p=.017).
3. There were no significant changes in empathic ability and self-efficacy of communication amongst the unit managers before and after experiment.
According to the study, the NVC program on hospital nurse managers were effective in the promotion of facilitated communication. So the NVC program can be utilized as a useful training program of nurse managers for the improvement of communication within hospitals.
See more of: Evidence-Based Practice Sessions: Oral Paper & Posters