Learning Objective 1: The learner will be able to have the tools necessary to effectively deal with aggressive behaviors
Learning Objective 2: The learner will be able to assess observable aggressive behaviors and use effective de-escalation techniques to lessen a potential violent episode within the emergency department
Methods: A pilot study will be implemented using 50 ED nurses utilizing a violence assessment tool. A pre-test will be given so the nurses can assess their communication skills and knowledge of observable behaviors leading to aggressive outcomes. One group of 25 will be given educational handouts using the STAMP assessment tool and de-escalation techniques for the agitated patient. A control group will be asked to read articles on their own regarding violence in the workplace. A post-test will be implemented to both groups 1 month after initial trial
Results: We anticipate nurses with increased awareness of the precursor triggers of violent behavior will experience a decreased frequency in violent incidences. We project nurses trained in conveying caring and effective communication will have a decreased frequency of violent episodes in the workplace.
Conclusion: We anticipate this study will show increased education, awareness of environment and application of highly developed communication skills will have an effect by actually decreasing the incidence of violent episodes with the ED.