E 09 Strategies for Improving Patient Satisfaction

Tuesday, July 12, 2011: 10:30 AM-11:45 AM
Moderator:  Cynthia Cummings, EdD, RN, Nursing, University of North Florida, Jacksonville, FL
Clarifying the Concept of Patient-Centered Care Using the Method of Statement Derivation

Beverly Waller, MS, RN
School of Nursing, University of Michigan, Ann Arbor, MI
Huey-Ming Tzeng, PhD, RN
Department of Nursing, School of Health Professions and, University of Michigan - Flint, Flint, MI



Effect of Individualized Nursing Instruction with Health Educational Handbook on Diabetics

Ruo-Nan Jueng, RN, MS
Kuei-Hsia Hsueh, RN, MS
Nursing Department, National Yang-Ming University Hospital, I-Lan, Taiwan