Learning Objective 1: Stimulate, in nurses, the need for training in the use of communication skills that enable them to achieve a reduction in interpersonal conflict.
Learning Objective 2: Get an applicability of the evidence found in this research in healthcare clinical practice.
Methods: Descriptive research based on qualitative collection methods and data analysis, in a sample of 21 nurses working in different inpatient units.
Results: Most of the professionals clearly express their messages at the level of content, feeling and demand, as well as taking care of the relationship with their partner in developing an assertive communication. It happens to professionals that, in most of the cases, they look for a culprit when they have a particular problem, showing that they are not able to improve relations through the correct use of “I messages”. Also, we find an absence of active listening ability: feedback in relations, and that the empathetic attitude manifests itself only on occasions.
Conclusion: The relational encounter of nurses with the other members of the health team, is characterized by an important emotional load that generates different feelings depending on the skills developed by each one in the relationship. Nurses demonstrate how complicated it is for them to broadcast messages to the three levels (content, feeling and demand), in addition to caring for the relationship with theirs partners. We find in the stories difficulties in the use of “I messages” and also in the management of nonverbal communication with colleagues, as well as an absence in those messages of the skills of active listening (feedback, empathy, etc.