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Thursday, September 20, 2012: 1:45 PM-3:00 PM
Description/Overview: This presentation will focus on steps to help recognize and prevent cross-cultural incivility.
Learner Objective #1: Identify and define incivility related to cultural differences and strategies, tools and steps to defuse.
Learner Objective #2: Feel empowered and motivated to be an agent of change in situations of incivility.
Organizers: Gladys Mouro, PhD, (H), MSN, RN, Beirtu, Lebanon, Safiya George Dalmida, PhD, APRN-BC, Family and Community Nursing, Emory University, Atlanta, GA and Constance Sobon Sensor, PhD (c), RN, CTN-A, Adjunct Nursing Faculty, Kean University, Union, NJ
Moderators: Sarah Marlene Ruiz, MA, BSN, RN, Education & Consulting, Kaiser Permanente, San Diego, San Diego, CA
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