Description/Overview: Nurses are the largest group of healthcare professionals in the world and represent a majority of the global population of professionals involved in promoting and maintaining the health of patients and communities. As the United States and other countries face increasingly complex healthcare challenges, nurses need to be fully productive and fully engaged in their work and in their profession.. However, the continuing global nursing shortage makes it difficult for healthcare organizations and policy makers to resolve issues and sustain gains because of the direct effect of the lack of nurses on patient care, financial and related outcomes.

Learner Objective #1: The learner will be able to describe the effect of indifference on patient safety and satisfaction, employee engagement and operational and financial outcomes.

Learner Objective #2: The leader will be able to describe innovative strategies used to engage employees and improve personal and professional accountability throughout organizations.