Care for Students: Improving Student Success Using a Model of Care

Care for students is a primary component of the organization’s philosophy of service excellence.  Care for students will facilitate their academic success, retention, and foster positive NCLEX-RN pass rates.  In 2014, a small pilot that exemplified care for students was launched in a single-site baccalaureate program to identify students at risk and provide students with individualized academic and coaching support.  Preliminary findings were so encouraging that academic leadership pushed to broaden the program and launch it nationwide to over 16 baccalaureate campuses.  The broadened program includes identification of both academic and psychosocial potential barriers to success, comprehensive assessment of student progress, and individualized student support and coaching provided by collaborating national and campus-based teams.  This presentation will discuss the challenges presented in moving an intensive program from pilot to national implementation and present strategies academic leaders have employed to mitigate those challenges.  Preliminary outcomes of the student success model will also be provided.